Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions about ordering industrial power equipment from The Power Contractor. Can't find what you're looking for? Contact us directly.
Ordering & Shipping
Do you ship internationally?
Yes, we ship to over 30 countries worldwide including the United States, UAE, Germany, Netherlands, Malaysia, Spain, France, Singapore, and more. We have established partnerships with reliable international shipping carriers to ensure safe and timely delivery of industrial equipment to power plants, refineries, and manufacturing facilities globally.
What is the typical lead time for orders?
Lead times vary depending on product availability and destination. For in-stock items, delivery typically takes 7-14 business days for international shipments. For made-to-order or specialized equipment, lead times range from 4-12 weeks. We provide estimated delivery dates during the quotation process and keep you updated throughout the order fulfillment.
How do you ensure safe packaging and shipping?
We use professional industrial packaging standards:
- Original manufacturer packaging whenever possible
- Additional protective materials (foam, bubble wrap, corner protectors)
- Sturdy wooden crates for heavy or fragile equipment
- Moisture-proof wrapping for sensitive electronics
- Clear labeling with handling instructions
We work with experienced freight forwarders specializing in industrial equipment and provide full insurance coverage.
Is there a minimum order quantity?
No, we do not have a strict minimum order quantity. We welcome orders of all sizes, from single spare parts to bulk equipment purchases. However, for very small orders, please note that shipping costs may be proportionally higher. We're happy to provide quotations regardless of order size and can suggest cost-effective shipping options.
Product Quality & Authenticity
Are all products brand new and original?
Absolutely. All our products are 100% brand new, original OEM equipment sourced directly from authorized manufacturers and distributors. We guarantee authenticity and provide manufacturer warranties. We do not sell refurbished, counterfeit, or grey-market products. Each item comes with proper documentation and certificates of origin.
How can I verify product authenticity?
We provide multiple authenticity verification methods:
- Original manufacturer packaging with security labels
- Certificates of origin and authenticity
- Product serial numbers that can be verified with manufacturers
- Complete documentation including test reports and compliance certificates
- Direct shipping from authorized distributors when requested
We welcome third-party inspections before shipment.
What warranty coverage do you offer?
All products come with manufacturer's standard warranty, typically ranging from 12 to 24 months depending on the brand and product type. Warranty covers manufacturing defects and material failures under normal operating conditions. We facilitate warranty claims and can arrange replacements or repairs through the manufacturer. Extended warranty options may be available for certain products.
What is your return and exchange policy?
We accept returns and exchanges for products that are defective, damaged during shipping, or incorrectly supplied. Returns must be requested within 7 days of receipt and products must be in original, unused condition with all packaging intact. We do not accept returns for custom-ordered or special-order items. Shipping costs for returns due to customer error are borne by the customer. Defective items are replaced at no cost.
Payment & Pricing
What payment methods do you accept?
We accept multiple payment methods for your convenience:
- Wire Transfer (T/T)
- Letter of Credit (L/C)
- PayPal for smaller orders
- Major credit cards
For large orders, we offer flexible payment terms including 30% deposit with balance before shipment, or other arrangements based on established business relationships. All transactions are secure and documented.
Do you offer volume discounts?
Yes, we offer attractive volume discounts for bulk orders. Pricing becomes more competitive as order quantities increase. We also provide special pricing for long-term partnerships and repeat customers. For project-based orders or annual supply agreements, we can negotiate customized pricing structures. Contact us with your requirements for a volume-based quotation.
How do I request a quotation?
Requesting a quotation is easy. You can:
- Contact us via WhatsApp at +86-15706198736 with your requirements
- Email us with part numbers and quantities
- Use the contact form on our website
- Call us directly
Please provide as much detail as possible including part numbers, quantities, delivery location, and any specific requirements. We typically respond within 24 hours with competitive pricing.
Products & Services
What brands do you carry?
We supply products from world-leading brands including:
- ABB
- Siemens
- GE
- Emerson
- Honeywell
- Yokogawa
- Rosemount
- Phoenix Contact
- EagleBurgmann
- SOR
- Parker
- Endress+Hauser
- And many others
We have strong partnerships with these manufacturers and their authorized distributors in China, ensuring authentic products at competitive prices. If you need a specific brand not listed, please ask - we can likely source it.
Can you source products not listed on your website?
Absolutely! Our website showcases a selection of our most popular products, but we can source virtually any industrial power equipment from major brands including ABB, Siemens, GE, Emerson, Honeywell, Yokogawa, and many others. Simply contact us with your requirements (part number, specifications, or description) and we'll provide a quotation within 24-48 hours.
What industries do you serve?
We primarily serve the power generation, oil and gas, petrochemical, water treatment, manufacturing, and mining industries. Our customers include power plants, refineries, chemical processing facilities, water treatment plants, offshore platforms, and heavy industrial manufacturers. We understand the critical nature of these operations and prioritize reliability, quality, and timely delivery.
Do you provide technical support and installation guidance?
Yes, we offer comprehensive technical support. Our experienced engineering team can assist with product selection, specifications verification, compatibility checks, and installation guidance. We provide detailed product documentation, manuals, and can arrange video consultations for complex installations. For major projects, we can recommend qualified installation partners in your region.
Still Have Questions?
Our team is here to help! Contact us through any of these channels:
- WhatsApp: +86-15706198736
- Email: info@pc-cn.com
- Website: Contact Form
We typically respond within 24 hours during business days.